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IBM

International Business Machines Corporation, or IBM, is a global technology and consulting corporation and manufacturer of computer hardware and software.

 

 

Project Overview

dhs.jpgDynamic Concepts, Inc. (DCI), first as a subcontractor, then as the prime to the IBM Federal Systems Company, provided an integrated hardware and software environment that allowed the D.C. Department of Human Services (DHS) to migrate from an existing IBM 4341 mainframe to an IBM ES/9000 within a 30-day period.  Successful completion of the project enabled DHS to have a much-improved operational system serving thousands of clients of multiple social-service programs.

DCI Products and Services Used

  • Hardware: Troubleshooting hardware maintenance, systems backup, development of preventative routine maintenance documents, scheduling preventative and corrective hardware maintenance.
  • Software: First line user support, problem detection and software troubleshooting, and training DHS data-processing personnel.
  • Management: Facility management, personnel management, workflow management, quality control & records management.
  • Disaster Recovery: Business recovery services including teams and responsibilities, backup procedures, implementation plan maintenance, relocation/migration plan.